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Provide (better) working issue tracking system for new website

I am troubled with the recent announcement, that the current beta website is supposed to go live shortly. Troubled, because the beta site doesn't provide any kind of issue tracking system that allows mod authors to interact with their users to identify and work on issues. The feature also isn't mentioned in any of the announcement for stuff to come later, so I have to assume that the feature is supposed to be 'quietly' dropped.

Maybe that is different for many of the other mod authors, but the curse forge issue tracker is one of the main ways I interact with my users. A comment system simply cannot cope with the requirements in those usecases. Using an external issue tracking system is not really feasible (in contrast to external source repository systems) as it inserts an extra hurdle for the users to reach the developer.

The issue tracker should:

  • allow to create arbitrary numbers of issues

  • link issues with each other for reference or duplication marking

  • describe the issue with a reasonable mark up language

  • provide communication options in those issues

  • allow the possibility to mark issues with different labels

  • allow to assign issues to authors (with a default author assignment option)

  • attach screenshots

  • attach logs

The feature doesn't necessarily need to be a custom implementation just for curse forge, but is important that it integrates with the curse forge authentication system for easy access. It would also be nice if it would integrate nicely with the rest of the website, but even that isn't a strict necessity.

  • Gsnerf Frensg
  • Apr 5 2023
  • Already exists
  • Jul 18, 2023

    Admin response

    Hey, we now have

    where you can find information about a variety of topics and open custom tickets about specific issues you might have experienced.

  • Attach files
  • Gsnerf Frensg commented
    18 Jul, 2023 04:03pm
    This idea is not about support tickets with curse forge, but about issue tracking for mod authors and their users.
  • Gsnerf Frensg commented
    30 Apr, 2023 09:34pm

    As a bonus it would be cool if one can easily create an issue out of a user comment, and the comment is automatically linked with the issue so that the regular uses can quickly jump to the issue.

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